RIGHT TO REFUSE SERVICE
Our right to refuse service to anyone includes existing clientele. The service note and disclaimer:
Please Note: Job Description based service agreements are not intended for clientele with excessive workloads (where consideration of having an employee is most appropriate).
Disclaimer: Rates & Service may vary per contract. Refunds may be provided or denied at the sole discretion of AVA Virtual Assistance. We reserve the right to refuse service to anyone.
The above statements are meant to prevent abuse of our service including “scope creep” having to do with excessive growth or change to a service agreement. The right to refuse service protects our firm, in case someone wants to abuse the privilege of having us on their team at a flat rate, or in the case where client expectations become unreasonable by industry standards. The reason this verbiage works, in service to you, is because:
- We care enough about our clients that we aim to work with them long term, which means we are always looking to impress you and anyone you may refer to us.
- Our professional reputation is on the line, so we’re invested in making you happy with our performance.
- it sets an expectation of Team Work. When you give your VA Team the ability to say “no”, respectfully, our entire team (your company included) is empowered by open communication, allowing us to discuss delegation of work openly, so we may proceed as a team to accomplish our goals going forward.
Something to Remember: As professionals, we would want to discuss any refusal of service because we realize that saying “no” might bring about some dissatisfaction. If this happens, we expect to do our best to make things right and would expect that you stay in an open dialogue with us so that we may reach an equitable solution moving forward.
Purchases made on behalf, and with approval, of the client are not covered under the service contract and shall be reimbursed to AVA Virtual Assistance.